AI agents are already making decisions on behalf of businesses. As their autonomy grows, a wrong answer can become an unauthorized refund, policy exception, or customer data exposure.
Join IDC Research Director Tapan Patel and Zendesk AI security leader Béatrice Moissinac for practical guidance on building trustworthy AI into customer service.
You’ll learn:
• How to apply the “govern, guard, and ground” framework
• How testing, monitoring, and audit trails reduce risk
• What to ask AI vendors about security, transparency, and failures
Leave with practical frameworks to make more confident decisions about AI agents.
